Service & Support

WD - Service & Support Home

Important: We recently upgraded our support portal to make it easier to contact Western Digital for support. If you already have an account with us or have contacted us for support previously, you will need a new password for your account by clicking on the I forgot my password link . If you don't have a support account with us, you will need to create one.

Some of the features of the WD Support Portal include:
  • Support case submissions
  • Service Plan activation
  • Email support
  • History of support cases
  • Product registration
  • Access to restricted downloads based on your registered products
  • RMA and warranty services
    • RMA creation
    • RMA Status
    • RMA Pre-mailer (RMA ship-to address)
    • RMA History

We have created a Frequently Asked Questions (FAQ) for the WD Support Portal. If you need details or have questions, please refer to this FAQ.